Advantages for maritime actors
Our unique understanding of maritime digitalization and tailored solutions provide our customers with faster port calls, better decision-making and highly improved situational awareness.
Transitioning to a sustainable maritime industry is at the center of our vision.
AI-DRIVEN
Most accurate and reliable event predictions
TRUSTED
Neutral and secure platform keeping the data you share safe
CUSTOMERS
GET SUPPORT
Submit issue​
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Please fill your Service Issue by submitting the form below.
Our support team will contact you swiftly if the additional information is needed to resolve the issue.
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In the best case your issue might be solved already, please visit our system status page for latest information about our system health and accessing past incident.
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Monday to Friday
9:00AM - 5:30PM
EET (Helsinki Finland)
Contact sales@awake.ai in a case improved SLA level is needed.
How to choose the issue severity?
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FATAL
Complete degradation — all users and critical functions affected. Item or service completely unavailable.
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SEVERE
Significant degradation — a large number of users or critical functions affected.
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MEDIUM
Limited degradation — a limited number of users or functions affected. Business processes can continue.
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MINOR
Small degradation — few users or one user affected. Business processes can continue.