Last Updated: September 16, 2019
“Service” refers to the Company’s services accessed via the Site, in which users can browse through web site contents and access Awake.AI platform applications.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
We process Personal Information for the following purpose(s):
● to allow us to run, maintain and develop our business and quality of Services,
● to allow us to offer, provide and perform our Services,
● to allow us to conduct information and promotional campaigns (including direct marketing) related to our Services (including by phone, mail and email),
● to allow customer service management, e.g. when users contact our service desk,
● to allow contract management, e.g. to address our invoices to our customers,
● to enhance our Services and the use thereof,
● to perform research and analysis relating to our Services,
● to perform tracking of the use of our Services,
● to conduct market surveys,
● to detect fraud, e.g. breaches of intellectual property rights.
● to fulfil legal obligations under applicable laws and regulations and/or
● to allow risk management, ensuring safety and preventing abuse.
We process Personal Information to fulfill the obligations under the agreement for Services, and to pursue our legitimate interest to run, maintain and develop the Company’s business. Furthermore, the Company processes Personal Information to comply with the Company’s legal obligations (e.g. accounting, reporting and compliance with the KYC requirements).
In some parts of our Services, the Company might request users’ consent for the processing of their Personal Information for specific purposes. In that event, users may withdraw their consent at any time.
Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, browser type and language, location based on anonymized Internet Protocol (“IP”) address, advertising ID, access times, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks.
Personal Information includes;
● Contact information (first name, last name, email, phone, address)
● Role in organization
● User profile picture
● Organization name
● Organization role in port call ecosystem
The above information is collected either during the registration process at the Site or during submit of further personal profile details while using our Service.
In order to improve the Services Company may use tools from third party service providers to collect and use non-personal information. These services collect and store non-personal information such as access and usage times and the type of operating system used in the devices used to access the Services.
As an element of the Services, Company also uses other third-party data analytics and advertisement service providers which help Company analyze and improve the Services. The data collected by these service providers enables Company to understand usage of the Services and target You with advertising which may interest you. This information may consist of persistent identifiers, such as unique device identifiers or unique advertising identifiers and other non-personal information. Usage information and Personal Information stored by such service providers may be subject to their own privacy policies. You may opt out of data analytics and targeted advertising through your device’s settings.
The Site and the Service are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13 or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at firstname.lastname@example.org.
In general, the Personal Information you provide to us is used to help us communicate with you. Personal Information may be processed for the purposes of creating accounts, using, maintaining, customizing and developing the Services, to contact users in response to questions, solicit feedback from users, provide technical support, user verification and inform users about promotional offers.
In case the data is transferred outside the EU/EEA, the Company ensures an adequate level of protection of Personal Information through implementing applicable safeguards to ensure a high level of data protection in such transfers, e.g. by agreeing to use the European Commission’s Standard Contractual Clauses.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Company protects the privacy of data subjects and complies with the General Data Protection Regulation (EU) 2016/679 (GDPR), as well as other applicable data protection legislation and the best practices for data processing in all its processing of personal data. All personnel processing Personal Information are obliged to keep such information strictly confidential.
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. Company will post a notice on the Company website or through the Services in case material security breach that endangers your privacy or Personal Information. Company may also temporarily shut down a service to protect Personal Information. By using our Service, you acknowledge that you understand and agree to assume these risks.
We evaluate the necessity and accuracy of the Personal Information on a regular basis and endeavor to ensure that the incorrect and unnecessary Personal Information are corrected or deleted.
You are entitled to review any information collected on you and stored in the register. When you wish to use the above right to review stored information, you should send a signed request thereof to Company using the contact details below. We will, at our own initiative or upon your request, complement, correct or delete incomplete, inaccurate or outdated Personal Information.
You have the right to ask us to delete your Personal Information that we process. We will comply with such request unless we have a legitimate ground to not delete the data. After the data has been deleted, we may not immediately be able to delete all residual copies from our active servers and backup systems. Such copies shall be deleted as soon as reasonably possible.
You have the right to receive Personal Information provided by you to us, in a structured, commonly used format. You have the right to transmit the data to another controller. You can also have the Personal Information transmitted directly to another controller, if technically feasible.
You can deny any direct marketing and withdraw your consent regarding electronic direct marketing. You can always withdraw any other consent including parental consent. (See separate chapter on Consent.)
By filling the Personal Information request form found on our website or by sending a letter or e-mail to us on the addresses set out below, including the following information: name, phone number, email address, user id and details of the products and services you have used. We may request additional information necessary to confirm your identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
In case you consider our processing activities of your Personal Information to be inconsistent with the General Data Protection Regulation (GDPR) (EU) 2016/679, you have the right to complain to the data protection supervisory authorities.
Awake is the data controller of the Personal Information for the purposes described above.
The contact details of our offices are:
20520 Turku, Finland
If you have any questions regarding Awake.AI’s processing of Personal Information, please contact us at email@example.com.